Privacy Policy
Tropicana Outdoor Living respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, mailing address, and other details you provide through forms or inquiries.
- Project Information: Details about your home, outdoor space, project preferences, budget, and timeline.
- Usage Information: Information about how you interact with our Site, such as pages visited, time spent, and device/browser information.
- Communication Information: Records of emails, calls, texts, and other correspondence with us.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes, estimates, and design consultations.
- Schedule appointments, manage projects, and communicate with you throughout the process.
- Process payments and fulfill contractual obligations.
- Improve our website, products, services, and customer experience.
- Send marketing and promotional communications, if you have consented to receive them.
- Comply with legal obligations and enforce our agreements.
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Trusted third parties who help us operate our business, such as CRM platforms, payment processors, email services, and marketing partners.
- Permit and Government Agencies: When required to obtain permits or comply with legal requirements for your project.
- Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
4. SMS Communications & Privacy
Mobile information, including phone numbers, SMS opt-in data, and messaging consent, will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide our messaging services.
If you opt in to receive SMS communications from Tropicana Outdoor Living, you may receive messages related to inquiries, quotes, appointments, orders, project updates, customer service, promotions, and sales events. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive marketing text messages is not a condition of purchase.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to understand how visitors use our Site, improve functionality, and deliver relevant advertising. You can manage cookie preferences through your browser settings. Some third-party services we use may set their own cookies in accordance with their privacy policies.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
You may choose to:
- Opt out of marketing emails by following the unsubscribe link in any email.
- Request access to, correction of, or deletion of your personal information by contacting us.
- Disable cookies through your browser settings.
8. Children's Privacy
Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can remove it.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Tropicana Outdoor Living 949 N Cataract Ave Unit C, San Dimas, CA 91773 Phone: 888-849-1195 or 909-599-4211 Email: sales@tropicanaoutdoorliving.com
SMS Consent Language Used On Our Forms
By checking this box, I agree to receive SMS messages from Tropicana Outdoor Living regarding my inquiry, quotes, appointments, order updates, customer service, promotions, and sales events. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.